Submit a Warranty Service Request
Tell us what you are seeing and upload photographs or video. ForgePoint will acknowledge receipt, open a warranty case and review it against your project documents.
How it works
- Submit the requestComplete the form with your project details and a clear description of the concern.
- Upload available evidenceAttach photographs, video or documents. Do not repair or cover the area before ForgePoint reviews it, unless immediate action is needed to protect people or prevent substantial further damage.
- ForgePoint acknowledges receiptYou receive confirmation and a case number. Acknowledgment confirms receipt only — it does not confirm coverage.
- ForgePoint opens a warranty caseThe case is created in ForgePoint's project-management system under your account with your documents and photographs attached.
- Initial case reviewForgePoint reviews the agreement, warranty, project records and your submission, and may request more information.
- DeterminationForgePoint either declines with a written explanation, arranges an onsite evaluation, or approves and schedules corrective work.
Warranty Service Request
Please complete every field you can. Complete information helps ForgePoint evaluate the request and may avoid an unnecessary site visit.
You can start a warranty service request by calling 1-800-928-0972 during business hours, or use the contact form and a ForgePoint project coordinator will follow up.
I confirm that the information provided in this warranty request is accurate and complete to the best of my knowledge. I understand that submitting a request, receiving a case number or scheduling an inspection does not establish warranty coverage. If ForgePoint dispatches a technician and determines that the condition is not covered because it was caused or materially contributed to by neglect, abuse, misuse, insufficient maintenance, third-party modifications, unauthorized repairs or another applicable exclusion—and those material facts were not disclosed before dispatch or were misrepresented or intentionally concealed—I understand that I will be responsible for a minimum $250 noncovered service and diagnostic charge. I understand that $250 is the minimum charge, not the maximum, and that additional authorized charges may apply for camera inspections, infrared or thermal imaging, moisture testing, leak detection, pressure testing, exploratory work, specialty-trade evaluation or other diagnostic measures. The applicable construction agreement and written warranty documents control.
See Warranty Information and Request Procedures for the full process, exclusions and charges. Your signed construction agreement and written warranty documents control. ForgePoint Building and Remodeling • CSLB #1137039
For fire, gas, electrical hazards, major flooding, structural instability or personal injury, call 911, the fire department or the appropriate utility provider before submitting a request.
ForgePoint Building and Remodeling
California General Building Contractor
CSLB #1137039
3600 Lime Street, Building 2
Riverside, CA 92501
Licensed • Bonded • Insured