Privacy Policy

ForgePoint Building and Remodeling (“ForgePoint,” “we,” “our” or “us”) respects the privacy of visitors to our website and individuals who contact us about our services.

This Privacy Policy explains the types of personal information we may collect, how we may use and disclose that information, and the choices available concerning marketing communications.

This policy applies to ForgePoint Building and Remodeling and its authorized operating names and divisions, including ForgePoint Building and Remodeling, a ForgePoint Building and Remodeling company.

Information We May Collect

ForgePoint may collect personal information that you voluntarily provide through our website, customer portal, telephone calls, text messages, emails, consultations or other communications.

Depending on your interaction with ForgePoint, this information may include:

• Name
• Email address
• Telephone number
• Mailing, property or project address
• Project type and requested services
• Project description, goals and anticipated timeline
• Design preferences and anticipated investment
• Photographs, videos, measurements, plans and property information
• Appointment and consultation information
• Estimates, proposals, agreements, change orders and invoices
• Insurance-claim and mortgage-company information voluntarily provided for reconstruction work
• Warranty and service-request information
• Messages and other communications with ForgePoint

Please do not submit Social Security numbers, complete bank-account information, passwords, medical records or other highly sensitive information through general website forms, unsecured email or text messages.

Information Collected Automatically

When you visit our website, ForgePoint and its website, analytics, advertising or communications providers may automatically collect limited technical information, such as:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring webpage
• Pages viewed
• Links selected
• Date and time of access
• General website interactions
• Cookie or similar technology identifiers
• Advertising and campaign information

This information may be used to operate the website, understand website activity, evaluate advertising performance, identify the source of inquiries and improve ForgePoint’s services.

How ForgePoint May Use Information

ForgePoint may use personal information to:

• Respond to inquiries
• Schedule consultations, inspections and service appointments
• Determine service-area and project eligibility
• Evaluate requested work
• Prepare estimates, proposals and agreements
• Provide design, preconstruction, project-management and construction services
• Coordinate project personnel, subcontractors, suppliers and professional consultants
• Operate the customer portal
• Process invoices and maintain payment records
• Communicate about active or completed projects
• Provide insurance-claim estimating and supplement support
• Administer warranty and service requests
• Provide information about financing options
• Send marketing communications when permitted
• Improve ForgePoint’s website, advertising and business operations
• Protect ForgePoint’s legal, financial and business interests
• Comply with applicable legal, licensing, insurance and regulatory requirements
• How Information May Be Disclosed

ForgePoint may disclose information when reasonably necessary to operate its business or provide requested services.

Recipients may include:

• Website-hosting and maintenance providers
• Customer-relationship and project-management platforms
• Marketing and advertising providers
• Analytics and call-tracking providers
• Email and text-message providers
• Payment processors
• Electronic-signature and document-management providers
• Employees and project managers
• Architects, engineers, designers and inspectors
• Subcontractors, suppliers, manufacturers and trade partners
• Insurance carriers, adjusters and mortgage companies involved in an authorized project
• Accountants, insurers, attorneys and other professional advisors
• Government agencies when required for permits, inspections or legal compliance

ForgePoint may also disclose information when reasonably necessary to comply with law, respond to legal process, enforce an agreement, collect an amount owed, investigate suspected fraud, protect safety or defend a legal claim.

ForgePoint does not sell customer contact information to third parties in exchange for money.

Customer Portal

ForgePoint may use Houzz Pro or another service provider to offer a customer portal.

Depending on the project, the portal may contain:

• Proposals and agreements
• Schedules
• Change orders
• Invoices
• Design files
• Material selections
• Project photographs
• Permit and inspection records
• Insurance-related documents
• Warranty information
• Project communications

The portal provider processes information under its own terms and privacy policy. Customers are responsible for protecting their login credentials and should report suspected unauthorized access promptly.

Cookies and Third-Party Technologies

ForgePoint’s website may use cookies, pixels and similar technologies provided by website, analytics and advertising services. These technologies may collect information about website visits and interactions.

Third-party providers may collect information through these technologies according to their own privacy policies. Visitors may manage cookies through their browser settings and any cookie controls made available on the website. Disabling cookies may affect certain website functions.

Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to traditional Do Not Track signals, ForgePoint’s website may not respond to those signals.

Visitors may use available browser settings or website cookie controls to manage certain tracking technologies.

Marketing Emails

ForgePoint may send promotional emails to individuals who have requested information, provided appropriate permission or have an existing business relationship with ForgePoint.

You may opt out of promotional emails by:

• Selecting the unsubscribe link in the email
• Emailing ForgePoint at [email protected]
• Calling 1-800-928-0972

An email marketing opt-out will not prevent ForgePoint from sending nonmarketing communications related to an inquiry, appointment, active project, contract, invoice, payment, warranty request, safety issue or other existing business relationship.

Marketing Text Messages

ForgePoint will obtain consent for marketing text messages when required by law. Consent to receive marketing text messages is not a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages by replying STOP. Reply HELP for assistance.

A marketing opt-out will not prevent ForgePoint from sending legally permitted nonmarketing messages concerning an inquiry, appointment, active project, transaction, payment, warranty request or safety matter.

Marketing Telephone Calls

You may request that ForgePoint stop making promotional telephone calls to your number by:

• Informing the ForgePoint representative during the call
• Calling 1-800-928-0972
• Emailing [email protected]

Please identify the telephone number you want removed from ForgePoint’s marketing call list.

A request to stop promotional calls will not prevent ForgePoint from making nonmarketing calls reasonably necessary to respond to your inquiry, schedule an appointment, administer an active project, discuss payment, address a warranty request or communicate concerning safety or another existing business matter.

Third-Party Financing

ForgePoint may provide information or links concerning financing offered by independent third-party providers, including Affirm, Figure, GreenSky and Hearth.

ForgePoint is not a lender and does not control how these providers collect, use or protect information submitted directly to them. Financing providers operate under their own terms and privacy policies. Review the applicable provider’s privacy policy before submitting an application.

External Websites

ForgePoint’s website may contain links to independent third-party websites or services. ForgePoint does not control and is not responsible for the privacy, security or content practices of those third parties.

Information Security

ForgePoint uses administrative, technical and physical measures reasonably appropriate to the nature of the information it maintains. However, no website, electronic communication or storage system can be guaranteed to be completely secure.

Do not send highly sensitive information through unsecured email, text messages or general website forms.

Children’s Privacy

ForgePoint’s website and services are intended for adults seeking construction or property-related services. The website is not directed to children under 13, and ForgePoint does not knowingly collect personal information directly from children under 13 through the website.

Changes to This Privacy Policy

ForgePoint may update this Privacy Policy when its website, services, providers or information practices change.

Any revised policy will be posted on this page with an updated “Last Updated” date. The policy in effect when information is collected will apply to that collection, except where a different use is permitted by law or appropriately disclosed.

Contact ForgePoint

Questions about this Privacy Policy or requests to opt out of marketing communications may be directed to:

• ForgePoint Building and Remodeling
• 3600 Lime Street, Building 2
• Riverside, California 92501
• CSLB #1137039
• Email: [email protected]
• Telephone: 1-800-928-0972